Cuddlebot

Terms of Service

Effective 3 October 2026

These Terms of Service ("Terms") govern your access to and use of the Cuddlebot website, apps, and streaming service (the "Service"), operated by Cuddlebot Studio LLC ("Cuddlebot", "we", "us"). By subscribing to or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. The Service

Cuddlebot provides a subscription library of short, illustrated children's stories for streaming on the web and on our mobile apps. Content is added regularly. We may change, add, or remove content and features at any time.

2. Accounts & eligibility

The Service is intended for families and classrooms, and is open to all ages. Accounts must be created and managed by an adult (18+): the parent or legal guardian responsible for any children who watch, or the teacher or school staff member responsible for the class. You sign in with the email tied to your subscription and a one-time code we email you; keep access to that email secure. You are responsible for activity under your account.

3. Subscriptions, billing & trials

Subscriptions and payments are handled by our streaming provider, Vimeo OTT. The price, the length of any free trial, and the renewal and cancellation terms are shown to you at checkout before you subscribe.

Free trial. New subscribers get a 3-day free trial. Unless you cancel before the trial ends, your paid subscription starts automatically and you are charged the monthly or annual price shown at checkout.

Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or annual) at the then-current price for your plan, until you cancel. If we change the price of your plan, we will tell you in advance and the new price applies from your next renewal.

Cancelling. You can cancel at any time from your billing page (Profile → Manage or cancel subscription in the app, or Account on the website). Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. Cancelling during the free trial means you are never charged.

Refunds. Except where the law requires otherwise, or at our discretion, fees you have already paid are non-refundable and we do not refund or prorate the unused part of a billing period. This does not limit any rights you have under the laws of the country where you live.

If you are a consumer in the European Union or the United Kingdom. You have the right to cancel this contract within 14 days of the day your paid subscription starts (the day after your free trial ends), without giving a reason. To do so, tell us clearly by email at needahug@cuddlebot.studio or cancel from your billing page within that period. Because you asked us to start providing the Service during the 14-day period, we may keep an amount proportionate to the days of access provided up to the time you told us you were cancelling, and we will refund the rest within 14 days using the payment method you used. After the 14-day period, the cancellation and refund terms above apply, except that nothing in these Terms limits your statutory rights, including any right to a remedy if the Service is not as described or is faulty.

4. Acceptable use

The Service is licensed for personal, non-commercial viewing within your household. Classroom use is also permitted: a teacher or school may use a subscription to show stories to a class, in person, as part of teaching, provided no fee is charged for watching. Each subscription may be used on up to two screens at the same time. You agree not to:

5. Intellectual property

All content, artwork, characters, audio, and software in the Service are owned by Cuddlebot Studio LLC or its licensors and are protected by law. We grant you a limited, personal, non-transferable, revocable licence to stream the content for your household's private enjoyment. No other rights are granted.

6. Third-party services

The Service relies on third parties (including Vimeo OTT for streaming and billing, and providers described in our Privacy Policy). Your use of those features may also be subject to their terms. We are not responsible for third-party services.

7. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or always available.

8. Limitation of liability

To the maximum extent permitted by law, Cuddlebot Studio LLC and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill.

Our total liability to you for any and all claims relating to the Service is limited to the subscription fees you actually paid to us in the one (1) month immediately before the event giving rise to the claim. This is a cap on liability, not a promise of a refund; refunds are governed by Section 3. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

If you are a consumer in the European Union or the United Kingdom, nothing in this section excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited under the law of the country where you live, and your statutory rights are not affected.

9. Suspension & termination

We may suspend or terminate your access if you breach these Terms or to protect the Service. You may stop using the Service at any time by cancelling your subscription.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use after changes take effect means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules, and you and Cuddlebot Studio LLC agree to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas, except where local consumer law provides otherwise.

If you are a consumer in the European Union or the United Kingdom, this choice of law does not deprive you of the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country. EU consumers may also use the European Commission's online dispute resolution platform.

12. App stores

If you downloaded our app from the Apple App Store, these Terms are between you and Cuddlebot Studio LLC only, not Apple. Apple is not responsible for the app or its content and has no obligation to provide maintenance or support for it. Your licence to use the app is limited to Apple-branded devices that you own or control, as permitted by the usage rules in the App Store terms. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund any purchase price you paid for the app through the App Store (the app is free to download); to the maximum extent permitted by law, Apple has no other warranty obligation for the app. We, not Apple, are responsible for addressing any claims relating to the app, including product liability, legal or regulatory compliance, consumer protection, and intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Equivalent terms apply to the app as distributed on Google Play. You can delete your account at any time in the app (Profile, then Delete account); this does not cancel a subscription.

13. Contact

Questions about these Terms? Email needahug@cuddlebot.studio, or write to us at:

Cuddlebot Studio LLC
5900 Balcones Dr Ste 100
Austin, TX 78731
United States

This page is a general template and not legal advice. Please have it reviewed by a qualified lawyer before relying on it.